Group Travel - Escorted Tours - Customer Evaluation Form


Name of Group:
Your Name:
Tour Host:
Destination:
Departure Date:
Travel Planner:

Why did you book with Ellison Tours?
i.e. used Ellison Tours before, Colleague or Friend,
Advertisement, etc.

Were your travel arrangements handled promptly and efficiently? Yes No
Comments
Was your in-house Ellison Tours Travel Planner knowledgeable and helpful in making your tour a success? Yes No
Comments
If a Tour Manager accompanied your group, was he/she helpful in making your tour a success? Yes No
Comments
Would you use Ellison Tours for future travel arrangements? Yes No
Comments
Name of Coach Company:
Were the coach arrangements satisfactory? Yes No
Was the coach in good condition? Yes No
Was your driver friendly and courteous? Yes No
Overall comments on Coach Company
Name of Airline(s) if applicable:
Did the aircraft depart on time? Yes No
Did the aircraft arrive on time? Yes No
The inflight service was... Excellent Good Fair Poor
Overall comments on Airline(s)
Name of Hotel:
The accommodation was... Excellent Good Fair Poor
The service was... Excellent Good Fair Poor
The food was... Excellent Good Fair Poor
Overall comments on Hotel(s)
Attractions, Educational aspects such as music venues, language experience (overall impressions):
1:   Excellent Good Fair Poor
2:   Excellent Good Fair Poor
3:   Excellent Good Fair Poor
4:   Excellent Good Fair Poor
5:   Excellent Good Fair Poor
6:   Excellent Good Fair Poor
7:   Excellent Good Fair Poor
8:   Excellent Good Fair Poor
9:   Excellent Good Fair Poor
10: Excellent Good Fair Poor
If your tour included a "guided" city tour, was your guide well informed and friendly? Yes No
Restaurants (overall impression):
1:  Excellent Good Fair Poor
2:  Excellent Good Fair Poor
3:  Excellent Good Fair Poor
4:  Excellent Good Fair Poor
5:  Excellent Good Fair Poor
Overall comments on the restaurant(s):
Did you enjoy the destination? Yes No
Would you return? Yes No
If yes, please comment
Do you consider this tour good value for the money? Yes No
What did you most enjoy about your tour?
Do you have any future travel plans? Yes No
If yes, where and when:
Overall comments on your tour and its planning:
May we use your comments for marketing purposes? Yes No